Welcome to Help-4-U!
In order to help us process your request, please enter the Access Code listed in the letter you received in the space provided. Please read the HIPAA information below and indicate your agreement by pressing the Continue button.
The HIPAA Privacy Rule establishes a foundation of Federally-protected rights which
permit individuals to control certain uses and disclosures of their protected health information.
Along with these rights, the Privacy Rule provides individuals with the ability to access and amend
this information, and the right to an accounting of certain disclosures. [It is] recognized that
there may be times when individuals are legally or otherwise incapable of exercising their rights,
or simply choose to designate another to act on their behalf with respect to these rights. Under the
Rule, a person authorized …to act on behalf of the individual in making health care related decisions
is the individual’s “personal representative.” [45 CFR 164.502(g)]
Please be advised
that the Omnibus Rule, effective March 26, 2013, allows for the use of electronic
communications in an unsecured format if the Covered entity obtains permission from
the patient/patient representative and also educates the patient on the risk.
Risks involved in using unsecured email include but are not limited to:
be sniffed in transit, as they are not encrypted.
be stored on physical disks in the servers which are involved in the operation:
the sender's email server, the recipient's email server, and any server "in between".
Physical disks can be sniffed when decommissioned or through backup tapes.
It is easy
to make emails go to the wrong machine by altering the DNS.
viruses which routinely inspect emails received by infected machines, in search
for passwords, credit card data or other sensitive information.
These risks may
incurred when we respond via unsecured return email.
By using this “electronic help desk”, the user warrants that they are either the patient or the
patient’s personal representative and are permitting disclosure within this framework of any protected
information required for the adjudication of their claim(s). The
user also authorizes this service to respond via return unsecured email to the patient/patient
representative inquiry and accepts all risks of utilizing this method of communication.
I am the patient or the patient's personal representative (“Sender”) and authorize the recipient
to reply to Sender’s email.